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You won’t get any notifications or automatic refunds, so you need to address your trouble to your aid team.

… and more. You can also use your Changelly PRO inner wallet address to store your copyright, or you could check out the whole list of our partners right here.



You can Call us at any time through the Live chat below. Both of those the Assist team and also the Changelly digital currency exchange work 24/seven and will be glad that can help. You may also mail us an email at [email protected].

We don't store cryptocurrencies: in its place, they are despatched straight to your wallet after the exchange for the utmost security.

If you employ your email address to log in, you must get an email about a bad-rate failure. Remedy it, and our specialist will figure every little thing out. Moreover, you are able to make a choice from refunding or pushing your transaction. A refund is just not required if you want the output currency anyway.

We’ll also think you agree to the way in which we use cookies and therefore are Okay with it as explained within our Privacy Plan, unless you choose to disable them altogether by way of your browser.

We work as an intermediary between exchanges and users, which means the transactions initiated on our platform is usually influenced by our partners’ challenges, really should there be any. When You will find a lots of traffic/hype their explanation around one coin, our exchange companions can sometimes close withdrawals for it, making it unattainable for us to accomplish your transactions in owing time — and sometimes, even causing them to fail.



So, now that you know all the things about our refund coverage, Enable’s discover some helpful recommendations to prevent refund challenges:

When you encounter any difficulties with your transaction, you are able to address your difficulty to our guidance ninjas who are available 24/7. There are actually three ways to take action:



Transitioning into Stryke signifies a strategic shift to a more effective and streamlined operational design. A person that concentrates on planning and developing cutting edge options products.

Changelly isn't a copyright wallet. We neither provide a wallet address nor store your belongings. To initiate your initially transaction, you have to obtain a copyright wallet. The wallet gives you the address to which you’ll get your exchanged copyright.

Various variables influence how much time your refund will take, no matter whether we will have the opportunity to give you an ETA (or maybe a refund in any respect), and how much time it will take for our assist team to respond to your ask for.


Use our live chat. It is the fastest method of getting assistance. About the website the chat icon is situated inside the lower appropriate corner. In the applications you can find it while in the “Aid” segment.

The 2nd also enables you to exchange copyright right away; nevertheless, remember to Take note that the ultimate amount of money might change as a result of market ailments. You can also discover a detailed guidebook about exchanging copyright on Changelly within our web site.

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